A few weeks ago, Steve, Kristin, and I attended the Healthcare Design Conference in Houston. The first day, we met with our Healthcare Community of Practice group. The morning discussion was focused on reimagining the exam experience and designing for mutual participation. This includes seeing the patient holistically and shared decision making/shared risk taking.
This approach is based on the fact that patients are experts in their own health, while doctors are experts of medicine. We also discussed how to translate healthcare trends into physical spaces and the obstacles we face. Members of our CoP from Loth shared their experiences in hosting their 3rd Healthcare Symposium. We then had a brief update from Steelcase and ended the day discussing the “5 E’s of Experience Design”.
5 E’s of Experience Design:
Entice- trigger interest
Entry- first impression
Engagement- what does the interaction look like?
Exit- final impression
Extension- follow up
As always, the Expo Hall was full of vendors showing off their latest and greatest products. DesignTex won a Nightingale Award for their Casper Cloaking Film! It’s always great to catch up with our dealer friends from around the country and to hear about the newest happenings in their markets.